Dear Sirs,

I am writing with the utmost gratitude for the professional, competent, and caring attitude shown by your serviceman - Bill Purcell - who came to repair my boiler and insure that I have heat for the winter.  It may be "just a job" to your company but it was my home and my heating system that needed repair, so it was very important to me.

Bill said two things to me that really stood out - "I will make this safe for you" and "I love my work".  I work with trades people all the time in my position and such an outstanding attitude and work ethic is rare.  If this attitude is because of a standard your company sets or if your hiring and retention practices mean that you are blessed with this caliber of employee, you are definately doing something right.  Bill not only fixed my  boiler but he also went above and beyond and left owner's manuals that wern't left available when I purchased the house.  He also took the time to explain things about my system so that I could increase my knowledge about a critical appliance in my home.

Because I am a single woman with a single income, I am always leery of being taken advantage of by technicians and trades people I have to rely on to fix things I cannot fix myself.  I am grateful that I have had such a positive experience with your company and your employee.

In sincere gratitude,

Phyllis Jackson

To Whom It May Concern,

I am writing to thank you for the excellent service I recieved from your serviceman, Richard, in regards to the unpleasant odour in my basement.  Richard arrived at my house on time and was very professional in regards to my concern.  He asked me many questions regarding the situation and seemed genuinely interested in finding the problem.  Fortunately, the smell was traced to a dry floor drain.  I was embarassed, as I felt I had wasted his time, yet he made me feel at ease, telling me, "This isn't the first time i've smelled that smell".  I have never felt that much at ease with a tradesperson in my home.  As you know, I'm a senior, and rely on word of mouth recommendations.  I will be telling my friends about the great experience I've had with your company and thank you for sending a serviceman who was able to not only find and fix the problem, but who was able to make me feel at ease in my own home.

Thank you again,

Robert Hall